Privacy Policy

Bassik operates digital marketing / growth services and hospitality-related digital products (venue pages, chat, reservations) under the Bassik brand.

• Website: https://bassik.in
• WhatsApp / phone: +917013884485
• Privacy requests: WhatsApp Bassik

Depending on how you use the site, we may process:

• Identity & contact: name, mobile / WhatsApp number, optional business or venue name
• Booking & visit details: party size, preferred date/time, outlet or event interest, special requests you type in chat
• Chat / lead records: messages you send in venue chat or marketing flows, and status of your enquiry or booking
• Payment-related data: when you pay online, payment confirmation identifiers via our payment partner (we do not store full card numbers on Bassik servers)
• Technical data: device/browser type, approximate IP, pages visited, cookies or similar session tokens needed to keep you logged into chat or guest booking flows
• Marketing enquiries: details you share on growth pages (e.g. /grow) or when you message us on WhatsApp about services

• Respond to enquiries and run WhatsApp / call conversations
• Provide venue chat, reservations, and related guest support
• Process payments and confirm bookings where applicable
• Operate and improve bassik.in (reliability, security, analytics)
• Offer Bassik growth / marketing services when you ask for them
• Comply with law and resolve disputes or abuse

We process this data with your consent when you submit forms, start chat, book, or message us — and where needed to perform a service you requested (for example completing a reservation).

• Directly from you (forms, chat, booking flows, WhatsApp)
• Automatically when you browse (cookies/session, basic logs, hosting analytics)
• From payment gateways confirming a successful payment for a booking

We do not sell your personal data. We may share it with:

• Hosting & infrastructure (e.g. cloud / Vercel-style hosting) to run the website
• Payment providers (e.g. Razorpay) to take and verify payments
• Messaging platforms (WhatsApp / Meta) when you choose to open a chat with us
• Venue / brand operators connected to a booking or chat you started for that outlet
• Analytics used to understand traffic (for example Vercel Analytics or similar)
• Authorities when required by law

If you arrive from Meta / Google ads, those platforms may also process data under their own policies when you interact with ads.

We use cookies or similar storage for essential sessions (chat continuity, guest login, team / admin access where applicable) and limited analytics. You can clear cookies in your browser; some features (like staying in a chat session) may stop working if you do.

We keep personal data only as long as needed for the purposes above — for example while a booking or lead is active, plus a reasonable period for support, accounting, or legal requirements — then delete or anonymise it where practicable.

We use reasonable technical and organisational measures (HTTPS, access controls on admin tools, limited staff access). No method of transmission or storage is 100% secure; please avoid sending unnecessary sensitive data in chat.

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase data when it is no longer needed or consent is withdrawn (subject to legal limits)
• Withdraw consent for processing that relies on consent
• Nominate another person to exercise rights on your behalf where the law allows
• Raise a grievance with us, and complain to the Data Protection Board of India

To exercise rights or withdraw consent with similar ease to how you contacted us, message us on WhatsApp or call +917013884485. We aim to respond within a reasonable time (and within timelines required by law, including grievance handling).

Our services are aimed at adults making business or hospitality enquiries and bookings. We do not knowingly collect personal data from children for marketing. If you believe a child has shared data with us, contact us and we will take appropriate steps.

We may update this notice from time to time. The “Last updated” date at the top will change when we do. Continued use of bassik.in after an update means you should review the latest version.

For any privacy question, consent withdrawal, or data rights request:

• WhatsApp: Message Bassik
• Phone: +917013884485
• Web: https://bassik.in